Policies

Safeguarding policy

Tiny Hearts Contact Services is a registered and accredited organisation dedicated to providing a safe, structured, and nurturing environment where children can maintain and develop meaningful relationships with non-residential parents, guardians, or carers in a controlled and supervised manner. The centre is founded on principles that prioritise the emotional, psychological, and physical well-being of every child in our care, ensuring that their experiences are positive, developmentally appropiate, and free from harm, distress, or manipulation.

Complaints and
compliments
policy

Tiny Hearts is committed to ensuring that all supervised contact sessions are conducted with the highest standards of professionalism, safeguarding, and child welfare. Our goal is to provide a safe, neutral, and supportive environment where children can maintain meaningful relationships with their family members. We recognize the importance of open communication and transparency in our services and strive to create a culture of continuous improvement.

Privacy policy

Tiny Hearts Contact Services is committed to maintaining the highest standards of privacy and data protection for all individuals who interact with our services. We recognize that the personal and sensitive information entrusted to us must be handled with the utmost care, diligence, and transparency. This Privacy Policy provides a detailed and comprehensive overview of how we collect, process, store, and share personal information, ensuring compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant privacy laws. By using our services, staff members, service users, and stakeholders agree to the principles set forth in this document, which serve to protect individual rights and foster trust in our operations.